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The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully żeby our team, and the complaint was marked as ‘resolved’ in our system. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn’t requested the closure and had received conflicting reasons from the casino for the action.
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This flexibility allows players jest to choose the method that best suits their needs. I’m Nathan, the Head of Content and a Casino Reviewer at Playcasino.com. I started nasza firma career in customer support for top casinos, then moved pan jest to consulting, helping gambling brands improve their customer relations.
The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint was rejected because the player did not respond owo our messages and questions. The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another. Later, the complaint państwa rejected again due owo the player’s unresponsiveness. The player from Brazil has requested a withdrawal prior to submitting this complaint.
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The player from Australia had been consistently losing money over the past four days across all games and believed the casino państwa unfair. We had explained jest to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article owo read about Payout ratio (RTP). The player decided owo stop playing at the casino and we, therefore, rejected the complaint as per his request. We had also offered him the option jest to share his experience with other users on our website.
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